Refund Policy

Last updated: 11 October 2026

Every Endless item is printed to order just for you, so please read this policy before you buy. It works alongside our returns page.

Misprinted, damaged or faulty items

If your item arrives misprinted, damaged or faulty, or we have sent you the wrong item or size, we will put it right free of charge. Please contact us within 30 days of delivery using our contact form or by emailing support@endlessuniverse.org, with your order number, a short description of the problem, a clear photo of the problem and a photo of the whole item. We will then send you a replacement, or a full refund if a replacement isn't possible or you'd prefer one. You won't need to send the item back unless we ask.

Change of mind

Because items are personalised and made to your order, the usual 14-day right to cancel for online purchases does not apply to them (Consumer Contracts Regulations 2013, regulation 28). This means we can't accept returns or exchanges for change of mind or the wrong size. Please check our size guide before ordering, and ask us if you're unsure.

Cancelling an order

Orders usually go into production within a couple of hours. If you need to cancel, contact us as soon as possible. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once production has started, we can't cancel it.

Refunds

Approved refunds are made to your original payment method, usually within 14 days. Your bank may take a few extra days to show it.

Your legal rights

This policy does not affect your statutory rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.